Incident Lifecycle
- Detect: monitoring alerts, error logs, and customer reports.
- Triage: classify severity and impacted systems or tenants.
- Contain: isolate affected components and restrict risk propagation.
- Eradicate and Recover: remediate root causes and restore service safely.
- Postmortem: document timeline, impact, and corrective actions.
Notification
Material security incidents are communicated to impacted customers without undue delay after initial verification.
Notifications include known scope, current mitigation, and planned follow-up.
Evidence and Auditability
- Preserve relevant logs and system artifacts.
- Track incident actions in a durable record for internal review.
- Feed confirmed lessons into hardening and process improvements.